Shipping & Payment Policy

Last updated: July 19, 2026

1. Your free shipping label

The moment you finish checkout, we email you a prepaid, insured shipping label. Print it, tape it on, drop the box off. Done.

No printer? Choose the QR code option instead — show the code at the carrier counter and they print the label for you on the spot.

If your order totals over $150, we’ll mail you a free padded mailer on request, so you don’t have to hunt for a sturdy box.

You’re welcome to use your own label instead of ours — but read the insurance section below first, because it changes who carries the risk.

2. Insurance & lost shipments

Every label we issue is insured, and we stand behind that plainly: if a properly packed shipment is lost or damaged in transit on our label, TekBye pays you the full locked offer. That commitment is tied to the serial/IMEI recorded at checkout and is subject to standard fraud checks — for example, an empty-box claim requires a carrier investigation before payout.

Ship on your own label and the device travels at your risk until it reaches us. If you go that route, we recommend insuring the shipment for the value of your offer.

3. Packing your device

A few minutes of packing care protects your payout:

• Remove your SIM card and memory cards. We can’t return them once the box is opened.
• Skip loose accessories. Chargers, cables, and cases aren’t included in your offer, and they can’t be returned if you decline a revised offer.
• Photograph the device before sealing the box. Not required, but recommended — it’s the easiest proof of condition if anything goes sideways in transit.
• Up to 5 devices per box. Selling more? Contact us and we’ll set you up properly.

4. The 14-day ship-by rule

Your price is locked for 14 days from checkout. All you have to do is get the package a carrier acceptance scan within those 14 days — that scan keeps your locked price, no matter how long the box takes to reach us. Transit time never counts against you.

Ship after the 14-day window and your device is simply priced at the values on the day we evaluate it. No penalty, no drama — just current pricing instead of locked pricing.

5. Inspection timeline

We inspect your device within 2 business days of carrier-confirmed delivery — 5 business days maximum, even during our busiest weeks.

Some buyback sites sell a paid "expedite" upgrade. We don’t. Fast is the default here, for everyone, at no charge.

6. Revised offers

If your device’s condition doesn’t match what you described, we don’t guess and we don’t lowball quietly. You get a revised offer with photos and a plain explanation of exactly what we found.

From there, you have 7 calendar days to accept or decline:

• Accept — you’re paid the same day.
• Decline — we ship your device back free within 2 business days, with tracking.
• Don’t respond — we automatically return your device, free. Silence never means acceptance at TekBye.

7. Payment

You’re paid the same day your device passes inspection. Every method carries $0 fees — the number in your offer is the number you receive.

A note on security: we ask for your payout details by secure email after inspection — never on the website. If a page ever asks you to type in account numbers, it isn’t ours.

8. Returns

Decline a revised offer and your device ships back to you free, within 2 business days of your decision, with tracking. Declining a revised offer never costs you anything. (The single exception on the whole site: deliberately misrepresented prohibited devices — see our Device Eligibility & Compliance Policy.)

9. Questions

Anything unclear? Email support@tekbye.com or call (360) 281-6222, Mon–Fri, 9am–5pm PT. A real person answers — we’re a family-run shop in Vancouver, WA.