Frequently asked questions

Pick your model on our device picker, answer a few honest questions about its condition, and your price appears instantly. No account, no email gate, no waiting on a callback. The whole thing takes about a minute.

Your price is locked for 14 days from checkout. As long as the carrier scans your package within those 14 days, you get the number you were quoted — even if market prices drop the day after. No countdown games, no shrinking offers.

Very likely, yes. Tell us what you have through our contact page and we’ll send you a custom offer within 1 business day. It gets the same 14-day price lock and free shipping as everything else we buy.

Yes to all three, and broken devices too — just answer the quote questions honestly so the price is right the first time. One firm line: we never buy devices reported lost or stolen, and every serial is verified on arrival. And if you sell a financed device, the remaining balance stays your responsibility with your carrier.

No — our offers are for the device only, so keep your charger, cable, and box. Anything extra you ship can’t be paid for, and if you ever decline a revised offer, accessories can’t come back with the return. Ship the device, keep the rest.

Really. We email you a prepaid, insured shipping label at checkout — or a QR code if you don’t own a printer. On orders over $150, we’ll even mail you a free padded mailer on request. You pay zero, before and after.

If you use our label, that’s our problem — not yours. We pay you the locked offer for properly packed shipments, matched to the serial or IMEI recorded at checkout. If you choose to ship on your own label instead, the transit risk stays with you, which is why we recommend ours.

Wrap the device so it can’t shift, and use a snug box or padded mailer — nothing rattling around inside. Pop out your SIM and any memory card first, and leave chargers and cases at home since we don’t pay for them. Your confirmation email includes the full packing checklist.

We inspect it within 2 business days of carrier-confirmed delivery — 5 business days at the absolute most, and there’s no paid "expedite" tier because fast is just the default. If it matches your description, you’re paid that same day. If the condition differs, we send a revised offer with photos and a plain explanation of exactly what we found.

We ship your device back free, within 2 business days, with a tracking number so you can watch it come home. No return fee, no restocking charge, no hard feelings — declining a revised offer never costs you anything. The only exception anywhere in our policies is a deliberately misrepresented prohibited device (see our compliance policy).

You have 7 calendar days to accept or decline. If we don’t hear from you, we automatically send the device back — free, with tracking. Silence never means acceptance here, and we never keep a device at a price you didn’t agree to.

We send payment the same day your device passes inspection. PayPal, Venmo, and Zelle land that day; bank transfer (ACH) takes 1–3 business days; a mailed check arrives by USPS in 5–7 business days. Every method has $0 in fees — the number on your offer is the number you receive.

Because we absorb the processor’s cut ourselves. Plenty of buyers quote one number and pay a slightly smaller one after "processing" — we think that’s a bait-and-switch. If your offer says $312, your PayPal balance goes up by $312.

Two layers of protection. First, you: back up, sign out of Find My or your Google account, and factory reset — your confirmation email includes the step-by-step checklist. Second, us: every device that arrives gets wiped with certified erasure software regardless of what you did, and any personal data we find is destroyed — never accessed, copied, or shared.

Yes — pop out your SIM and any memory card before you pack the device. They can hold personal data and they’re not part of your offer, so there’s no reason for them to make the trip. It takes ten seconds and it’s on the checklist we email you.

We’re a family-run, registered Washington company, buying devices since 2018 — founded and still owned by Andru Carai. You can find us at 1000 West Columbia Way, Vancouver, WA 98660, and when you call (360) 281-6222 Mon–Fri, 9am–5pm PT, a real person picks up. Our full policies are published and dated on this site, and we announce any changes with an effective date — never silently.

Every IMEI and serial number is history-verified with Phonecheck against national loss and theft databases the moment it arrives. A flagged device is never paid for and never returned — it’s reported and surrendered to law enforcement. That policy protects theft victims, honest sellers, and every buyer of our refurbished devices.

Yes — we buy in bulk from businesses, schools, and families doing a big clear-out. Reach out through our contact page with what you’ve got and we’ll put together a single offer for the lot. Same free shipping, same $0-fee payment.

You must be 18 or older, a US resident, and the legal owner of the device you’re selling. That’s it — no account history, no minimum trade-in count, no membership.